Croydon currently have a range of schemes and services that can assist those experiencing fuel poverty. The council is currently working with Climate Energy to deliver the Coldbusters programme, which has limited funding for a range of energy efficiency measures for the elderly, vulnerable and those on low incomes. Warm Up Croydon can provide information on a range of issues including energy efficiency, housing options, social and health care, benefits and debt. They also have a small amount of funding to provide support in emergency situations, including for boiler repairs. The Croydon Staying Put scheme can also help older, disabled and vulnerable people who need advice and assistance to carry out repairs or adaptations to their homes; there is a handyperson scheme available too. Please see below for a full list of the services available, and contact details.
Borough website: http://www.croydon.gov.uk
Council Homes’ Repairs
020 8726 6101 or 6102
The council is working with Climate Energy to deliver the Coldbusters programme.
Limited funding for energy efficiency measures to the elderly, vulnerable and those on low incomes.
Improvements that can be fully funded include:
- Cavity wall insulation
- Loft insulation
- Replacement glazing
Eligibility criteria applies, call 0800 358 668 (quoting ‘Coldbusters’) for further information.
Croydon Careline Service
Croydon Telecare service- charges may apply.
For those who already receive social care services, or wish to be assessed for them may be able to receive help towards these costs. Please cont
Please contact Social Services for Adults to arrange an assessment.
Social Services for Adults
020 8654 7166
Croydon Careline Response Team
020 8654 7166
Please email or see the website for further information on location, opening times and eligibility criteria.
Croydon Staying Put Scheme
For older, disabled and other vulnerable people who need advice and assistance to carry out repairs or adaptations to their homes.
A scheme representative will:
- Visit the home and assess the proposed repairs or adaptation
- Discuss payment for the work, and provide help securing grants and loans to meet the cost
- Arrange for the work specifications to be prepared
- Organise trustworthy builders to do the work
Fees will be charged- between 10-15% of the final cost of the work.
Repairs/ adaptation work include:
- Repairs to a leaking roof
- Damp-proofing and rewiring
- Loft and other insulation
- Structural work
Croydon Staying Put scheme Adult services and housing
020 8760 5505
Minor repairs and an odd jobs service at a reduced cost for those who are over 60 years of age or disabled.
The service covers:
Minor repairs (including easing windows, decorating)
Fixing tiles, floor boards, curtain rails etc
Jobs are normally restricted to those lasting up to two hours and costing less than £250
There is a labour charge of £25 per hour (pro rata), and the cost of the materials used.
Contact the Croydon Staying Put scheme for further information
Warm Up Croydon
Information on a range of issues including energy efficiency, housing options, social and health care, benefits and debt.
There is also a small amount of funding available to provide support in emergency situations, including boiler repairs.
020 8253 6187 (9am-5pm Monday to Friday)
You can also text the word ‘Warm’ to 07771 001 361
Welfare benefits hotline
A free telephone advice line, run by Croydon Council
0800 731 5920
The council also run benefit surgeries for the following:
- Anyone aged 60 or over
- Council tenants in Croydon
- Children with disabilities living anywhere in Croydon
- Tenants of Croydon Churches Housing Association
For full details on the services available, including by tenure, please see the borough pdf below.