London Fuel Poverty Hub

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What’s on offer in Enfield?

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Enfield does not currently have a dedicated fuel poverty helpline, but there is a range of services available which may be able to help those experiencing or at risk of fuel poverty.

The Citizens Advice Bureau in Enfield can offer support to residents suffering from fuel poverty as a result of low income. It can also make referrals through to HEET, a local charity who carry out home visits and give tailored advice and practical support to residents over the age of 50 or households in receipt of benefits. Other home repairs and improvement services are available for residents living in both Council housing and the private sector.

For a full list of services and eligibility criteria, please see below.

Borough website: http://www.enfield.gov.uk

Citizens Advice Enfield

The CAB run a variety of projects to help residents suffering from fuel poverty, including debt management advice and practical tips to improve home heating. CAB can provide support in dealing with suppliers, including switching and changing tariffs, and can do a benefits check to ensure that residents are receiving the maximum income they are eligible for.

Residents can self-refer, or be referred by a support worker or other organisation. Please email CAB for a fuel poverty referral form.

Email: info@enfieldcab.org.uk   Tel: 03444 889 626    Web: http://www.enfieldcab.org.uk/

The HEET project

Support offered by HEET as part of a home visit and assessment:

  • Advice on behaviours that will save energy and money
  • Comparisons to ensure residents are on the best and cheapest tariff that meets their needs
  • Advice and support with fuel debts, and assessment for Warm Home Discount
  • Free fitting of low cost energy efficiency measures such as loft insulation, draught proofing and radiator panels
  • Assessment and support with applications for ECO grants for replacement boilers

Residents can self-refer, or go through Citizens Advice Bureau or Age UK

Email: info@theheetproject.org.uk   Tel: 020 8520 1900    Web: www.theheetproject.org.uk/

Housing related support services
Services for people who may need help to live independently. This includes a Handyperson Service to help with minor adaptations or maintenance in the home, such as small
electrical and plumbing work.There will be a charge for the materials and, in the case of those not receiving benefits, an assessment will be carried out to see if they will need to pay towards the actual work itself.
A social worker, housing officer, voluntary organisation or doctor can make a referral to these services. For some services, residents can make a direct application themselves.
Tel: 020 8379 5055   Email: HHASCProcurement@enfield.gov.uk

The Small Works Assistance scheme

Financial assistance for carrying out essential repairs costing up to the £3000 in owner-occupied properties. A home visit and assessment will first be conducted, to ensure the resident is eligible for financial support.

Email: grant.admin@enfield.gov.uk   Tel: 0208 379 1000 (select option 4 and then 3)

 Enfield Care and Repair scheme
A service for vulnerable older people and adults or children with disabilities living in privately owned or rented homes. The service includes a home visit and inspection, benefit checks and income maximisation.
Email: grant.admin@enfield.gov.uk   Tel: 0208 379 1000 (select option 4 and then 3)
Enfield Council Housing repair service
Repairs covered by this service are wide-ranging and include plumbing, electricity, gas, leaks, and other structural issues. For more detail, including a full list of services, see the website

Daytime repairs: 0800 40 80 160 Out of hours emergency repairs: 020 8379 1000
Web: repairs.council.housing@enfield.gov.uk

For a full list of the services currently available in Enfield by tenure, please see the borough pdf below.

London Fuel Poverty Hub Borough Information Enfield

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