London Fuel Poverty Hub

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Help available in Westminster

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There is a wide range of schemes available in Westminster that may be of use to those experiencing difficulties as a result of fuel poverty. The Westminster Home Improvement Agency may be able to help with emergency heating works for those who own their own homes or are private tenants, and private sector tenants in certain wards may be eligible for financial assistance for loft insulation or draughtproofing. Handyperson, befriending and collective switching schemes also operate in the borough. For a full list of the schemes operating in Westminster, alongside contact information and eligibility criteria, please see below.

Borough website:

Age Concern Westminster
Offer information and advice on a range of different issues, including benefit advice.
020 3004 5610

Emergency heating works
If a resident’s heating or hot water system has broken down, and they:

  • Own their own property, or are a private tenant with full repairing responsibility;
  • Are aged over 60 or have a child under 16 living with them;
  • and receive one or more means tested benefits/ is on a low income

they may be eligible for help with the cost of repairs to their heating or hot water system.
Contact Westminster Home Improvement Agency 020 7641 8959

Loft insulation/ draughtproofing grants
Private sector tenants needing loft insulation or draught proofing and living in the Queens Park or Harrow Road wards may be eligible for a grant to cover the cost of the works.
For more information call 020 7641 8959

CityWest Homes
For Westminster Council tenants
Contact number for repairs and estate offices on website
21 Grosvenor Place, SW1X 7EA

Octavia Foundation: Outreach and befriending in Westminster
Available to older or vulnerable adults that live in the borough and are over the age of 50.
The outreach service work in partnership with other organisations in the community to provide older and vulnerable people with information and support.

Outreach Team
020 7289 0176

Befriending Team
020 8354 5681

Free to those who fulfil certain eligibility criteria, following an assessment. Those who are not eligible for free telecare can still apply have equipment installed, but there will be a charge.
Referrals via a professional as part of a care package, or call 020 7641 1444 for an assessment.
For those who are not eligible for care but would still like to get Telecare installed, call the Telecare Project Officer on
020 7641 4067, or email

Westminster Home Improvement Agency and Handyperson Service
Services for residents over 60, or under 60 and on a disability benefit.
Free handyperson for small repairs/ jobs around the home, inc:

  • Replacing lightbulbs
  • Repairing broken doors/ windows
  • Re-hanging or adjusting doors
  • Fixing loose carpet

Free benefit checks/ income maximisation, help with grant applications, advice on other available support
Can help with finding grants for improvements to insulation, provision of energy efficient heating systems and emergency support when heating systems fail
Some support is means tested- in the majority of cases no financial contribution is necessary.
0207 641 8959

For a list of the services available in Westminster by tenure, please see the borough pdf below.

London Fuel Poverty Hub Borough Information Westminster


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