London Fuel Poverty Hub

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Services available in Redbridge

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Redbridge are not currently operating a dedicated fuel poverty scheme, but there are services in the borough that may be useful for those experiencing difficulties as a result of fuel poverty. The Redbridge Energy Management Team can help with energy efficiency advice, and the Housing Advice Centre can help with housing advice, including benefit issues. Home repair grants are available from the council, and a handyperson scheme is in operation. For a full list of the schemes operating in Redbridge, alongside contact information and eligibility criteria, please see below.

Borough website:

Energy Management Team  

General Energy Advice

020 8708 3857

Home Repairs Grant
A grant from the council, aimed at providing safe, warm and decent accommodation for older, vulnerable or disabled homeowners who are at serious risk of harm due to the condition of their property.
Contact the Home Improvement Team for further information:
020 8708 4707

The Housing Advice Centre        
Housing advice inc. benefit issues for council tenants
020 8708 4002
020 8708 4003

Redbridge Handyperson Scheme

Run by the Home Energy Efficiency Training (HEET project) and available to those:

  • Aged 60 years or over; or
  • disabled or have a long term serious illness or health problem which makes it difficult to carry out the work; or
  • awaiting discharge from hospital

The handyperson scheme can help with a range of small tasks, including:

  • changing light bulbs
  • locks and security chains
  • fitting key safes
  • fitting draught excluders
  • unblocking a sink
  • changing tap washers
  • fitting grab/handrails
  • putting up curtain rail
  • replacing broken toilet seats
  • replacing small areas of bathroom / kitchen tiles
  • fitting door bells
  • renewing bath sealants
  • repairing small areas of fencing

Each visit is for a maximum of two hours, and residents are limited to a maximum of one visit every three months.

There is a small cost for this service, with reduced rates for residents in receipt of an income related benefit.

020 8520 4554  

Council Housing

Reporting repairs

0800 39 39 94

No heating or hot water is considered an emergency. Repairs are normally attended to within two hours and completed within 24 hours.

If an individual receives housing benefit, income support, council tax benefit or pension credit,
Redbridge Adult Social Services will provide the monitoring service free of charge.
Anyone not receiving these benefits will need to pay a small weekly cost.
Contact the Community Care Advice Centre for further information:
020 8708 7333

Welfare Benefits Team     
020 8708 4180

Address for correspondence only:
Welfare Benefits

Payments, Benefits & Customer  Services

22-26 Clements Road
Ilford, Essex, IG1 1BD

For a list of the services available in Redbridge by tenure, please see the borough pdf below.

London Fuel Poverty Hub Borough Information Redbridge

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