London Fuel Poverty Hub

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Support in Ealing

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Ealing have a range of services that can provide help to those experiencing fuel poverty. There is a free dedicated energy efficiency advice line for all Ealing residents. A handyperson service is available that offers energy efficiency advice and grants to assist vulnerable people; enabling them to live in their homes in safety and comfort by combatting dampness and repairing boilers. The council also operate a heater loan service. The Community Benefits Team can provide advice and assistance on welfare benefits and a Central Heating Fund is available for first time central heating installations. A one-to-one volunteer befriending service is also offered to people who are housebound and socially isolated as a result of disability or long term illness. For more information, including eligibility criteria, please see below.

Borough website:

COSIE programme

  • Dedicated energy efficiency advice line for all Ealing residents (0800 083 2265) – free to all users, includes referral service for other support according to eligibility
  • Green Doctor home energy advice visits, including winter warmth pack, free energy efficiency measures and referral for other available support; eligibility criteria:
    • Age 65 and above, receiving pension credit
    • Family with children <5yrs, receiving MTB, + income is £16,190 or less pa
    • <65 disabled, or with GP diagnosed long term chronic health condition (either caller or family member)
    • Emergency health referral – resident on MTB
  • In depth fuel debt support casework, according to eligibility (limited number)
  • Hospital discharge support (Handyperson visit, boiler repairs/replacement, draughtproofing). Eligibility criteria:
    • if  leaving hospital, you are deemed to be vulnerable and therefore will qualify for the service.

Central Heating Fund

First time central heating installation; eligibility criteria:

  • Non-gas – i.e. currently do not use mains gas as the primary heating fuel, AND
  • Do not have central heating, AND
  • Domestic properties only – open to all tenures (homeowner, private and social tenant), AND
  • Household must be at risk of fuel poverty (officially classed as fuel poor – Hill’s definition) – contact COSIE to enquire, OR
  • Meet the MTB criteria

To access the Service, a referral can be made via the COSIE programme

Community benefits team
Advice and assistance on welfare benefits, primarily for vulnerable client groups e.g.

  • Those with mental health needs
  • Those with physical disabilities
  • Older people

The team can help with:

  • Identifying appropriate benefits and services
  • Completing and submitting claims
  • Appeals and tribunal processes

To access the service, a referral must be made by a professional in the health and/or social care sector.
See the website for further details and a copy of the referral form.

Benefits advice line         
General advice about benefit entitlements, accessing the benefits team service, or the services of other welfare law organisations
020 8825 8555 (Mon-Fri 10am-4pm)
Advice surgeries are also available, see the website for further details

Handyperson service        
The Ealing handyperson service arranges minor jobs in the home for older, disabled or vulnerable people.
To qualify for the basic handyperson grant, the applicant must be:

  • Aged 60 or over (and not in paid employment)
  • or disabled
  • or a single parent in receipt of an income-related benefit living with children under 16

Typical work includes:

  • Advice on energy efficiency and condensation/ dampness
  • Temporary heater in winter following a breakdown
  • Replacing light bulbs
  • Putting up curtains/ tracks/ blinds (but not curved corded types)
  • Fixing down hazardous carpets, rugs, trailing electrical leads etc

Limitations apply- please see the website or call the repairs and adaptations service for further information
020 8825 6070


Handyperson plus grants   
A range of assistance to enable vulnerable people to live in their homes in safety and comfort
Services include:

  • The repair of central heating boilers/ controls between November and March inclusive
  • Remedying rising and/or penetrating dampness
  • The repair of a water heater (provided no other facility is available)
  • Conditions and limitations apply, please see the website or call the repairs and adaptations service for further information

020 8825 6070

Heater loan  
0208 825 6070, option 1

Volunteer Link Scheme (VLS)

One-to-one volunteer befriending is offered to people within the London Borough of Ealing who are housebound and socially isolated as a result of disability or a long term illness.

Anyone can refer a client to the VLS simply by completing the referral form.  Our only criteria for clients are that they are:

  • Housebound (without assistance)
  • Over 19
  • Socially isolated and wants a volunteer visitor
  • Live within Ealing Borough, 020 8434 3635

For a full list of the services available in Ealing, including by tenure, please see the borough pdf below.

London Fuel Poverty Hub Borough Information Ealing


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