London Fuel Poverty Hub

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Help available in Waltham Forest

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There is a wide range of services available in Waltham Forest that may be useful for those experiencing difficulties as a result of fuel poverty. HEET, a local not-for-profit organisation provide free energy efficiency works to Waltham Forest households who receive certain benefits, whilst Waltham Forest Housing manage most repairs and maintenance to council owned properties. Groundwork’s Green Doctors visit homes to install energy saving measures and offer practical advice on energy saving and Age UK offer help to older residents with managing fuel debt and applying for grants. For a full list of the schemes operating in Waltham Forest, alongside contact information and eligibility criteria, please see below.

Borough website:


The Council

To read the Council’s Fuel Poverty Strategy and to find out how to save energy and money at home, visit the Council’s website.

Waltham Forest Housing
Waltham Forest Housing manages council owned properties in Waltham Forest and is responsible for most repairs and maintenance. Address: Cedar Wood House, 2A Fulbourne Rd, London E17 4EE
Tel: 020 8496 4197

Local charities:

HEET are a local charity that can help residents who are in receipt of benefits or are aged 60 or over. They are the first point of contact for fuel poverty referrals in the borough. HEET will visit residents in their homes and give free advice on how to reduce energy bills and save energy. They can also install free home improvement measures such as loft insulation and draught proofing. Residents can refer themselves to HEET online or by calling. Healthcare professionals, social workers and other outreach workers can also refer residents to HEET.
Address: 58 Orford Rd, London, E17 9QL
Telephone: 020 8520 1900


Groundwork is a national charity working in partnership with HEET in Waltham Forest to deliver fuel poverty services to residents. Groundwork’s Green Doctors visit homes to install energy saving measures and offer practical advice on energy saving and health and wellbeing.
Address: 18-21 Morley Street, Waterloo, London, SE1 7QZ
Telephone: 020 7922 1230

Age UK Waltham Forest
Age UK can help older residents to maximise their incomes, apply for energy grants, understand energy bills, resolve issues with energy suppliers and manage fuel debt. They also offer befriending services.
Address: Waltham Forest Resource Hub (North) 58 Hall Lane, Chingford, London, E4 8EU
Telephone: 020 8558 5512

Waltham Forest Citizens Advice Bureau
Waltham Forest Citizens Advice Bureau provides free, confidential and impartial advice to residents. They deal with all sorts of issues including money, benefit, housing or employment problems.
Address: 220 Hoe Street, Walthamstow, London, E17 3AY
Tel: Call 03444 889 626 and give 0208 521 5125 when prompted

For a list of the services available in Waltham Forest by tenure, please see the borough pdf below.

London Fuel Poverty Hub Borough Information Waltham Forest


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