London Fuel Poverty Hub

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What’s on offer in Hillingdon?

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Hillingdon do not currently operate a dedicated fuel poverty scheme, but there is a range of services available in the borough that may be of use to those experiencing fuel poverty. The Hillingdon Warm and Cozy Scheme has funding to offer local households free insulation and boiler replacements; please see details and eligibility criteria below.  Hillingdon operate a handyperson service, as does the local AgeUK team; Hillingdon Age UK also run a Helping Hand Service, which can help clients with a range of tasks including benefits access, form filling and shopping. For further details on the range of services available in Hillingdon, including eligibility criteria, please see below.

Borough website:

Age UK Helping Hand Service
A floating support service for people aged 65+, living in the London Borough of Hillingdon.
The Helping Hand assistant can get shopping for the client, or escort them to the shops where appropriate.
Some minor housework duties can also be undertaken when time allows. Other duties include:

  • Accessing benefits for clients
  • Signposting to handyperson services, TelecareLine
  • Help with form filling

To make a referral, please contact the Helping Hand Co-ordinator, Stephanie Collins:
01923 844 775

Handyperson Scheme
Covers small works in the home- for those aged 60+
For more details on the service/ eligibility criteria, contact Age UK Hillingdon:
0208 756 3040

Hillingdon have teamed up with the switching service energyhelpine to help residents switch their gas and electricity to a different tariff or supplier.
0800 634 5184

Handy person service
For those tenants u60 and in receipt of housing benefit and/or disability living allowance.
With the exception of the example below, the handy person service isn’t available to tenants who are over 60, because they are eligible for the Age UK Helping Hand Service.
Residents must pay the cost of any materials used, and there is a £10 voluntary contribution towards the cost of running the service.
A list of typical repairs can be found here.
The handyperson service can also help those tenants over 60 (and those with a disability that prevents them from doing so), by replacing the bulb in light fittings that require a tool to access them.
01895 556600

Vouchers can be exchanged for food parcels at various locations throughout the borough.
More information can be found on the website

TeleCareline/ Hillingdon Community Alarm Service
Different levels of service available.
The service is free to:

  • Residents aged 85 and over
  • Residents meeting ‘substantial and critical’  Fair Access to Care criteria, subject to financial assessment
  • Residents for six weeks who are receiving a reablement package from Hillingdon Council

The service is available to residents not eligible for a free service- weekly cost will vary from £1.13 to £12 depending on the level of service required.
Contact Hillingdon Social Care Direct for more details
01895 556633

Warm and Cozy scheme
London Borough of Hillingdon, in association with Dyson Energy Services has funding to offer households in the area free insulation and free boiler replacements.
There are two ways in which residents may be eligible:

  • Free cavity and loft insulation available to those living in designated postcode areas
  • Free boiler replacement, cavity wall and loft insulation available to households that are on certain benefits

Residents in older, solid wall properties without cavity walls may qualify for discounted solid wall insulation.
0800 833 018
Quote ‘Hillingdon’

For a list of the services available in Hillingdon by tenure, please see the borough pdf below.London Fuel Poverty Hub Borough Information Hillingdon


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