London Fuel Poverty Hub

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Influence the Mayor’s Fuel Poverty Action Plan

The Mayor of London has published a draft Fuel Poverty Action Plan – and is looking for your comments.

More than 355,000 households in London are in fuel poverty, with many more struggling at the margins to pay their energy bills and live comfortably in their homes. Between 2013 and 2014, 69% of the national increase in fuel poverty occurred in London. Given that people in the capital tend to live in smaller properties and that London has  warmer winter weather than much of the country, this suggests that there are a range of financial and social issues at play, particularly related to the wider cost of living in London, rising energy prices and stagnating incomes.

The new Fuel Poverty Action Plan sets out very practical and welcome steps that the Mayor and the GLA plan to take to alleviate fuel poverty. You can read the document at

Comments are welcomed until 17 November – so be sure to have your say!

GLA ‘Better Boilers’ scheme launched

The GLA ‘Better Boilers’ scheme has launched this week.  

From the GLA:  “The pilot scheme will help up to 500 fuel poor homeowners in London to keep warm this winter by replacing or repairing, inefficient or broken boilers with A-rated ultra-low emission appliances and new heating controls.

To be eligible applicants must:

  • be a homeowner in London
  • be in receipt of qualifying benefits 
  • have an inefficient or broken boiler. 

People can apply from today. All you need to know is on the website.


Consultation event on the Draft London Housing Strategy

Consultation event on the Draft London Housing Strategy
Wednesday 15th January, 2pm – 5pm

Resource for London
356 Holloway Rd
London N7 6PA

The London Voluntary Service Council and partner organisations are running a consultation event on the Draft London Housing Strategy next Wednesday, 15th January. The event aims to:

  • look at what is being proposed in the draft strategy;
  • begin to draw together a collaborative response to the London Housing Strategy (of tenants, homelessness groups, those interested in the cross over between housing and planning, environmental groups and other voluntary and community sector groups that may have an interest in housing);
  • encourage as many individual groups from the tenant and community & voluntary sector to also respond individually to the consultation (to elaborate more on their members / client group’s key concerns);
  • consider drawing up a short model response that individuals and other groups might use / amend / add to, in responding to the consultation.

Alan Benson, Senior Manager, Housing and Land Directorate, GLA will give a presentation on the strategy and answer attendee’s questions, and there will be breakout sessions on key issues.

The event is open to voluntary and community sector organisations in London with an interest in the Housing Strategy – you can register here.

This event is supported by London Tenants Federation, London Voluntary Service Council, Housing Justice, Just Space, London Forum of Amenity & Civic Societies, London Federation of Housing Co-operatives, Camden Federation of Private Tenants, Inclusion London, Nat Fed of TMOs, Stonewall Housing, 4in10, AgeUK London, Homeless Link, London Gypsy and Traveller Unit, Friends of the Earth.

New approaches to fuel poverty- towards integrated approaches to health, energy and social justice

Last week we attended an event hosted by the London Voluntary Service Council (LVSC), as part of its Climate Change Leaders for a Low Carbon London Project. LVSC is the collaborative leader of London’s voluntary and community sector, and the event brought together around 70 organisations representing the voluntary and community sector, housing associations, local authorities and NHS England to explore how fuel poverty can be tackled more effectively, using integrated approaches to health, energy, social justice and climate change.

Speakers and delegates discussed key policy measures needed to help develop a more effective integration of work on fuel poverty, health, energy and climate change, and the best ways to influence policy makers at a local, regional and national level. Actions to improve the working practices of service providers, by joining up fuel poverty work and energy saving measures, were also discussed, alongside the most effective ways to initiate projects and programmes on fuel poverty, energy saving, community energy and local sustainability.

Speakers on the day included representatives from the NHS, National Energy Action, Age UK, Repowering London and the Energy Bill Revolution. Delivering a speech on local and national policy and action, Jenny Saunders from National Energy Action, and a member of the Government’s Fuel Poverty Action Group praised the Fuel Poverty Hub as a valuable tool in the fight against fuel poverty in London.

You can find further details from the event, including some of the presentations, here. The LVSC will also be publishing a report in the next few weeks, containing recommendations made on the day. In the meantime, you can also contact Sandra van der Feen for more information;

Find us on Twitter!

You can now follow the London Fuel Poverty Hub on Twitter @LDNFuelPoverty

We’ll be providing updates on the resources available to help you tackle fuel poverty in your borough plus news, events and comment. Spread the word and send us a tweet if you think there’s something we should be talking about!


The London Fuel Poverty Map

London picture

To coincide with the launch of The London Fuel Poverty Hub, the Department of Energy and Climate Change have kindly given us permission  to publish their latest map showing the percentage of households in fuel poverty in London. To see the full map, please click on the pdf below.

Map – London Households in Fuel Poverty 2011

To see the DECC Annual Report on Fuel Poverty Statistics 2013, which this map came from please click here.

Help available in Harrow

Harrow do not currently operate a dedicated fuel poverty scheme, but they do offer a few services that may be able to help those experiencing fuel poverty. The Harrow Help Scheme was introduced to mitigate the impacts of recent welfare reforms; they operate an Emergency Relief Scheme that can provide short term support to people experiencing a risk to their health or safety. The scheme can help with funding for a range of things including food, white goods and energy fuel. Harrow also operate a Handyperson service, whilst Harrow Council Homes can help with heating and hot water repairs for their tenants. For further details and eligibility criteria, please see below.

Borough website:

Advocacy Voice
Advocacy and befriending service for people with learning disabilities
0208 280 2256

Handyperson Services
Service subject to available funds, and is limited to a maximum of 6 hours work per year (spread over a maximum of 4 visits per year).
This work could include:

  • Basic plumbing
  • Basic carpentry
  • Basic electrics (inc. replacing lightbulbs)
  • Home security
  • Other small jobs (e.g. minor painting and decorating)

For eligibility criteria and contact details, please see the website

Harrow Council homes- heating and hot water repairs
Tenants can contact the council’s heating contractor, Quality Heating, directly.
Freephone 0808 156 1518 or 01494 795 038
For emergency out of hours repairs
0800 614 4546 or 020 8901 2630 (Option 1)

The Harrow Help Scheme
Introduced to mitigate the impacts of welfare reforms. Various help available, including:
Harrow Emergency Relief Scheme
Designed to provide short term support to people who are experiencing a risk to their health or safety because of an emergency situation.
Conditions apply

Can help with funding for:
Energy fuel
White goods
0208 416 8266

Foodbanks in Harrow
Foodbanks are open in several different locations across Harrow – for more details on venues, times and eligibility please see the website

Helpline and Telecare service
0208 901 2680

For a list of the services available in Harrow by tenure, please see the borough pdf below.
London Fuel Poverty Hub Borough Information Harrow

Welcome to the London Fuel Poverty Hub

This website is designed to give you the information, contacts and knowledge you need to play your part in helping tackle fuel poverty in London.

Here you’ll find news, opinions and links to research papers that will help you understand the causes and effects of fuel poverty in the city and the impacts that it has on the lives of Londoners.

You can also use our Borough search (on the left hand side of every page) to find out what support, advice, funding and energy efficiency help is available to residents in each part of London.

Kensington and Chelsea – Healthy Homes helpline

Support for residents of Kensington and Chelsea is available from the Healthy Homes helpline – a one stop shop of advice, support and referrals for grant funding and energy efficiency measures.

Call 0808 202 6204 for access to:

  • Benefits checks and income maximisation
  • Emergency heating – for vulnerable people who have no heating or whose heating is broken
  • Advice on using energy in the home
  • Home visits to programme heating systems, check radiators and help residents understand how their energy systems work