London Fuel Poverty Hub

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A better deal for London’s fuel poor?

Ofgem today announced a package of measures designed to bring down fuel bills for people on pre-payment meters and on expensive out-of-date tariffs.

So what’s the deal? (more…)

Fuel poverty is rising: here’s what you can do

National Energy Action and Energy Action Scotland recently published their Fuel Poverty Monitor, a “state of the nations” report on fuel poverty across the UK and in each individual country.

It doesn’t make for cheerful reading. Here’s a quote:

Whilst the timeline illustrates many positive intentions and the introduction of a range of initiatives and new statutory responsibilities, 15 years on, an estimated 4.5 million low-income households across the UK still cannot adequately heat and power their homes. Over the last five years alone there are now over 500,000 more fuel poor households living in cold homes.


Consultation event on the Draft London Housing Strategy

Consultation event on the Draft London Housing Strategy
Wednesday 15th January, 2pm – 5pm

Resource for London
356 Holloway Rd
London N7 6PA

The London Voluntary Service Council and partner organisations are running a consultation event on the Draft London Housing Strategy next Wednesday, 15th January. The event aims to:

  • look at what is being proposed in the draft strategy;
  • begin to draw together a collaborative response to the London Housing Strategy (of tenants, homelessness groups, those interested in the cross over between housing and planning, environmental groups and other voluntary and community sector groups that may have an interest in housing);
  • encourage as many individual groups from the tenant and community & voluntary sector to also respond individually to the consultation (to elaborate more on their members / client group’s key concerns);
  • consider drawing up a short model response that individuals and other groups might use / amend / add to, in responding to the consultation.

Alan Benson, Senior Manager, Housing and Land Directorate, GLA will give a presentation on the strategy and answer attendee’s questions, and there will be breakout sessions on key issues.

The event is open to voluntary and community sector organisations in London with an interest in the Housing Strategy – you can register here.

This event is supported by London Tenants Federation, London Voluntary Service Council, Housing Justice, Just Space, London Forum of Amenity & Civic Societies, London Federation of Housing Co-operatives, Camden Federation of Private Tenants, Inclusion London, Nat Fed of TMOs, Stonewall Housing, 4in10, AgeUK London, Homeless Link, London Gypsy and Traveller Unit, Friends of the Earth.

Healthy Homes – Helping residents of Kensington and Chelsea with rising energy costs this winter

As we have seen in the press in recent weeks, an increasing number of people are struggling with their fuel bills, and many are having to make a difficult choice between heating their homes or going without other living essentials. As winter draws in and it begins to get colder, it’s especially important to think about the impact cold homes and high bills can have on your service users’ health and quality of life.

 Call the Healthy Homes Helpline now on 0808 202 6204

The Healthy Homes scheme offers support to those residents who are struggling to heat their homes. Every call is followed up with a tailored package of advice and support: alongside information and advice on keeping warm and well, in the past the scheme has helped residents access free heating and insulation measures, provided help to those looking to switch to a cheaper tariff or energy supplier and run benefit checks that have helped some households increase their incomes by over £1000 a year.


Why not come along to the next Healthy Homes training session to find out more about what’s on offer this year?

Healthy Homes training sessions are free to attend. You can get up-to-date information about fuel poverty, with advice on how to spot the signs and to assist your service users to access the help they need. Details of the next session can be found below:

WHEN: Tuesday 3 December, 4.30 – 6.30pm

WHERE: Age UK Kensington and Chelsea, 1 Thorpe Close, London, W10 5XL


You can book your place at the training by calling Hannah on 0208 912 0444 or by emailing

What’s on offer in the City of London?

The City of London don’t currently have a dedicated fuel poverty programme, but they offer a range of services that can help those experiencing difficulties with fuel poverty. The City 50+ Project provides support for those over fifty, and can signpost residents to services for help in a range of areas including housing, income and benefits and health and wellbeing. The City Advice Service can help those who live, work or study in the City of London, or are a City of London resident, and can provide advice on a range of topics including tenancy agreements or housing benefits, financial queries and welfare benefits and legal matters.

Borough website:

City 50+ Project
For City (Square Mile) residents over fifty.
A support and signposting service that aims to assist on a range of concerns including:

  • Housing
  • Social care
  • Income and benefits
  • Health and wellbeing
  • Employment

The Outreach Worker is usually available form Wednesday- Friday and can be contacted on
020 7392 2987
07432 736 495

City Advice Service
For those who live, work or study in the City of London, or are a City of London Tenant.
You can ask for advice on a range of topics, including:

  • Tenancy agreements or housing benefits
  • Financial queries about credit cards, loans or bank accounts
  • Welfare benefits and legal matters

They can also help with health and wellbeing related enquiries, such as where to find local health and wellbeing services.
City Advice Line 020 7392 2919

City of London housing repair service
0800 035 0003

Development Team
For queries about specialist advice on energy efficiency
020 7332 3939

Family and Young People’s Information Service
Information on grants, allowances and support for people and young families, including benefits advice and financial help for lone parents
020 7332 1002

For a full list of appropriate services available in the City of London, including by tenure, please see the borough pdf below.

London Fuel Poverty Hub Borough Information City of London

Help available in Bromley

Bromley do not currently have a main fuel poverty programme. Benefits advice is available online however, and via Bromley Town Citizens Advice Bureaux, whilst Bromley Social Services can help with provision of a Carelink community alarm. Further services may become available this winter, depending on funding; you can find details of existing services below.

Borough website:

Bromley foodbank
For details of venue, opening times and eligibility criteria, and a contact form please see the website

Bromley Town Citizens Advice Bureaux
Please note; some bureaux can only give advice to people living or working in a certain area. Please check with the bureaux that they are able to help you.
020 8315 1940

Carelink community alarm scheme
Bromley Social Services Direct
020 8461 7777
020 8464 7350 (text phone)

For further information on what services are available in Bromley, including by tenure, please see the borough pdf below.

London Fuel Poverty Hub Borough Information Bromley

Help available in Barnet

The London Borough of Barnet is not currently running a dedicated fuel poverty scheme. There are services available that can help those who are experiencing difficulties however, and external agencies working within the borough also provide a range of services. The council are working with Age UK Barnet to provide a handyperson service for older people and those having difficulties around the home, and have partnered with Energise Barnet to offer to provide free Green Deal and ECO assessments to residents. Barnet Care and Repair Agency work with older and disabled people in the Barnet area, helping them to live safely and independently in their own homes, and Good Neighbour Schemes operate throughout the borough. Details of some of these schemes can be found below.

Borough website:

Age UK Barnet Handyperson Service
Practical help to older and disabled people who have difficulties carrying out small jobs around the house.
Labour is free, but there is a small charge for materials used to complete the agreed work.
Work covered by the scheme includes:

  • Replacing light bulbs
  • Taking down and putting up curtains
  • Hanging blinds

020 8150 0963

Barnet Care and Repair Agency
Barnet Care and Repair Agency work with older and disabled people in the Barnet area, helping them to live independently and safely in their own homes.
Services include:

  • Benefit checks
  • Help with producing a spec for any building work, and can recommend and procure contractors
  • Help with applying grants and other financial assistance
  • Referrals to energy efficiency schemes

Many services are free of charge, others may incur a small fee.
020 8359 7462

Chipping Barnet Foodbank
Can provide a minimum of 3 days emergency food.
Tuesdays 12pm-2pm
Saturdays 10am – 12pm

The Salvation Army
Barnet Corps
Albert Road
East Barnet

07716 890 535

Energise Barnet
A community initiative that offers homeowners, businesses and school group buying power to get the best deals on solar energy and insulation.
020 8492 3362

Good Neighbour Schemes
Support and services for the elderly, sick, disabled, housebound and anyone else finding it hard to cope.
Services include:

  • Lunch clubs
  • Befriending
  • Shopping
  • Transport
  • Gardening

There is no charge for most services, but they do ask for donations to meet day to day costs.
For some services (e.g. lunch clubs and day trips) a small charge may apply.
To find out more, contact the nearest scheme:
East Finchley 020 8432 1415
East and New Barnet 020 8449 8225
High Barnet 020 8441 5678
Mill Hill and Burnt Oak 020 8906 3340

Private Sector Housing Team
020 8359 7995

Winter Well Scheme, Private Sector Housing
020 8359 7441

For further information, including full list of the services available in Barnet (including by tenure), please see the borough information pdf below.

London Fuel Poverty Hub Borough Information Barnet