London Fuel Poverty Hub

Find my Borough

Welcome to the London Fuel Poverty Hub

This website is designed to give you the information, contacts and knowledge you need to play your part in helping tackle fuel poverty in London.

Here you’ll find news, opinions and links to research papers that will help you understand the causes and effects of fuel poverty in the city and the impacts that it has on the lives of Londoners.

You can also use our Borough search (on the left hand side of every page) to find out what support, advice, funding and energy efficiency help is available to residents in each part of London.

Support available in Merton

Age UK Merton operate a Handyperson Service that can help with minor repairs and odd jobs around the home, and there are several befriending schemes available also. London Borough of Merton residents have an opportunity to get a better deal on gas and electricity bills as part of The Big London Energy Switch. The Big London Energy Switch is a collective energy switching auction that aims to help you lower your energy bills. Anyone who pays a household energy bill can take part, including tenants.

For a full list of the services available in Merton, including eligibility criteria, please see below.

Borough website:

The Big London Energy Switch

You can sign up online, below, or contact 020 8274 4901 to register.

Register for The Big London Energy Switch now

Age UK Merton Handyperson Service

For minor repairs and odd jobs in and around the home.
For those aged 50+ and living the borough.
Jobs include:

  • Change light bulbs, fit time switches
  • Fit curtain rails, take down and put up curtains

There is no call out charge, but there is a charge of £15-25 up to an hour depending on the work required, plus materials.
Call Paula on 020 8648 5792, Mon-Fri 9am-1pm

Home from Home Scheme
Befriending scheme for adults with learning disabilities.
Contact social worker and ask for a Home from Home friend; or contact the Duty Officer for Learning Disability Services: 020 8545 4529

MASCOT Telecare and Community Support Services

Any person who is vulnerable will qualify: people of retirement age or with a physical or learning disability. Also those who may need telecare for home safety or personal security.
There is a monthly charge for the service, but those who may find it difficult to pay may be eligible for help with the cost.
020 8274 5940

SEB Campaign (Seek, Embrace, Befriend)
A befriending and support service run via Sacred Heart Wimbledon, for families with special needs/ disabled children.
Contact Anna Selo: 020 8395 9152

For a list of the services available in Merton by tenure, please see the borough pdf below.

London Fuel Poverty Hub Borough Information Merton

GLA ‘Better Boilers’ scheme launched

The GLA ‘Better Boilers’ scheme has launched this week.  

From the GLA:  “The pilot scheme will help up to 500 fuel poor homeowners in London to keep warm this winter by replacing or repairing, inefficient or broken boilers with A-rated ultra-low emission appliances and new heating controls.

To be eligible applicants must:

  • be a homeowner in London
  • be in receipt of qualifying benefits 
  • have an inefficient or broken boiler. 

People can apply from today. All you need to know is on the website.


Do you make referrals into a local fuel poverty scheme?

If you do, we want to hear from you!!

The Health of the Nation: analysis of cost effectiveness and success factors in health-related fuel poverty schemes

SE2 Ltd and Lewisham Council are carrying out a research project to look at the effectiveness and cost effectiveness of fuel poverty referral schemes across the country. The research is funded by Eaga Charitable Trust.

There is significant evidence about the link between fuel poverty and health. However, there has been little research into the most effective ways to develop and deliver fuel poverty referral schemes.

“The Health of the Nation” research project will explore many aspects of fuel poverty schemes – from their objectives, to how they target support, to the services they provide, to their use of referral networks, to their costs – to try and tease out factors which make schemes more likely to operate successfully and to deliver value for money.

We are interested in hearing from people and organisations who make referrals into local fuel poverty schemes. We invite you to take part in our online survey. You can find the survey at:

The survey should take about 30 minutes to complete. We are happy for you to provide information in other formats (eg, reporting spreadsheets) if it is easier for you.

The survey will be open until Friday 11 November 2016.

If you’d like to know more about the research, or submit information in another format, please contact Liz Warren on or call 020 8469 1333.

A better deal for London’s fuel poor?

Ofgem today announced a package of measures designed to bring down fuel bills for people on pre-payment meters and on expensive out-of-date tariffs.

So what’s the deal? (more…)

Fuel poverty research presented to Secretary of State for Energy and Climate Change by Mari Martiskainen

2.35 million households in England living in poor quality, energy inefficient housing have to decide each winter whether to ‘eat or heat’. They live in cold homes because they can’t afford to pay their fuel bills and then suffer from respiratory illnesses which have long-term effects on their health and wellbeing, and sometimes fatal consequences. Last year, England and Wales experienced the highest number of ‘excess winter deaths’ in fifteen years, with 43,900 dying – 27% more than during the non-winter months.

It’s an urgent issue that needs solutions. A workshop on Community Solutions to Fuel Poverty was held on 13th May in Hastings – an area badly affected by fuel poverty – and was attended by a mix of stakeholders, including local government, community groups, academics, energy utilities, as well as the local MP, RT Hon Amber Rudd, Secretary of State for Energy and Climate Change. The aim of the workshop was to bring together a range of expertise in fuel poverty work and present concrete policy recommendations to the Secretary of State.

Dr Brenda Boardman spoke about the challenges of identifying those who live in fuel poverty at the workshop, which was organised by non-profit organisation Energise Sussex Coast. Boardman, who envisaged the concept of fuel poverty 25 years ago while doing her PhD at SPRU, said many fuel poor are ‘hidden’. They might not want to seek help due to the stigma attached to being fuel poor or don’t know how to seek help, or they are ‘chaotic’ people who face a myriad of problems, of which fuel poverty is only one.

The Secretary of State said that “addressing climate change addresses fuel poverty”. Rudd said the government was working with The National Institute for Health and Care Excellence (NICE) to provide guidelines on how to deal with fuel poverty and highlighted the importance of working with local GPs and local councils, especially in focusing government funding on the most cost-effective way to help those living in fuel poverty.

I later asked the Secretary of State what the government was doing in order to better identify those who might be vulnerable to fuel poverty and Rudd responded that the Department of Energy and Climate Change (DECC) was working with the Department of Work and Pensions (DWP) to see if data sharing between the two departments was possible, although she provided no further details on whether and how that might be done. However, as Boardman previously highlighted, with 20% of those people living in fuel poverty not claiming any benefits, identifying the fuel poor via data on those receiving benefits would mean that some people wouldn’t be identified and reached.

One of the issues discussed widely in the workshop was the private rented sector and how, despite landlords’ obligation to pay for energy efficiency measures, many tenants end up living in very poor housing conditions.

A key policy recommendation made to the Secretary of State was the need to invest in better quality, energy efficient housing across all housing tenures, including owner-occupied as well as the private and social rented sectors. An area-based, street-by-street approach was suggested to address the energy efficiency of housing.

Rudd said that the government was continuing to work with landlords on addressing the issue. The Secretary of State also stressed that any energy efficiency works undertaken in people’s homes should be to a good standard. She also said that the government’s review by Dr Peter Bonfield on consumer advice, protection, standards and enforcement for energy efficiency and renewable energy was due to report soon, with details on how these standards would potentially be enforced.

At present funding, albeit limited, is channeled to fuel poverty work via energy utilities in the form of the Energy Company Obligation. However attendees at the workshop thought that local authorities would be better placed to deal with fuel poverty. This would also help to frame fuel poverty not just as an energy, or carbon issue, but also a social and health issue. Enabling local authorities to work closer together with community groups and health authorities would provide a better targeted service to those faced with fuel poverty. This would, however, require on-going funding and data sharing between different authorities, which is a contested and difficult area to address.

Our research in this area could help. We found that community-led ‘energy shops’ could act as a triage service bringing together local authorities, community groups and the health service to assess the needs of each client and then refer them to other forms of intervention depending on needs.

It remains to be seen whether and how the final and formal policy recommendations from the workshop will be listened to. At the workshop the Secretary of State struggled to remember how many people the government had lifted out of fuel poverty. While this might have been a temporary oversight, the fact that energy efficiency does not feature prominently in Lord Adonis’ National Infrastructure Commission is not.

Much remains to be done. As Dr Mary Gillie from Energy Local pointed out, we are one of the wealthiest nations in the world and yet fuel poverty, which kills people every year, is allowed to persist.

Dr Mari Martiskainen is a Research Fellow at the Centre on Innovation and Energy Demand based at the Science Policy Research Unit (SPRU). Mari has worked on a range of research projects including topics such as building energy efficiency policies, innovation processes linked to community energy, influences on household energy consumption and the diffusion of small scale renewable energy technologies.

This blog was originally posted on The University of Sussex website.


Fuel poverty is rising: here’s what you can do

National Energy Action and Energy Action Scotland recently published their Fuel Poverty Monitor, a “state of the nations” report on fuel poverty across the UK and in each individual country.

It doesn’t make for cheerful reading. Here’s a quote:

Whilst the timeline illustrates many positive intentions and the introduction of a range of initiatives and new statutory responsibilities, 15 years on, an estimated 4.5 million low-income households across the UK still cannot adequately heat and power their homes. Over the last five years alone there are now over 500,000 more fuel poor households living in cold homes.


Cold@Home – A journalistic investigation of fuel poverty

Across Europe and North America, fuel poverty is on the rise: as many as 100 million people are estimated to be unable to afford to keep their homes adequately warm during winter months.

EnAct (The Energy Action Project), in association with multiple partners, presents Cold@Home, a multimedia project that investigates the underlying causes of fuel poverty, its impacts on people and society, and the measures being taken by diverse actors to address it.

Cold@Home’s underlying message is that fuel poverty is not about being poor. In most cases, the combination of low quality housing and high energy prices drives people into financial hardship, ultimately compromising their health and well‐being.

Cold@Home will evolve as it unfolds. EnAct will welcome questions from it audiences, accept ideas for new stories or angles, and engage with additional experts as needed.


See the full press release here:



It’s National Fuel Poverty Awareness Day!

It’s National Fuel Poverty Awareness Day and in support of this SE2 have created this list of 13 interesting facts:

  1. Fuel poverty in England is measured by the Low Income High Costs definition, which considers a household to be in fuel poverty if ‘they have required fuel costs that are above average (the national median level) and were they to spend that amount they would be left with a residual income below the official poverty line’.
  2. Fuel Poverty Awareness Day is the national day of action, raising awareness of the problems faced by low-income households. The initiative, coordinated by National Energy Action (NEA), falls at the end of its winter Warm Homes Campaign. The Home Heat Helplinesupports the initiative and will be working closely with the NEA on future campaigns.
  3. The Committee on Climate Change’s Fifth Carbon Budgetoutlined that fuel poverty has risen to 4.5 million households (2013) from 3.3 million (2007) and suggests that even with fully funded targeted action it could take around 15 years to return to the position we were in eight years ago.
  4. According to a recent reportpublished by ACE, cold homes are currently a bigger killer across the UK than road and rail accidents, alcohol or drug abuse.
  5. There are around 4 million children living in fuel poverty in England according to a new reportpublished by the National Children’s Bureau.
  6. The latest Excess Winter Mortality in England and Wales statistical bulletin released by the Office for National Statistics states ‘an estimated 43,900 excess winter deaths occurred in England and Wales in 2014/15. The majority of deaths occurred among people aged 75 and over; there were an estimated 36,300 excess winter deaths in this age group in 2014/15, compared with 7,700 in people aged under 75’.
  7. Citizens Advice have launched a price comparison toolto help consumers compare prices from different energy suppliers. If you’re considering switching, you may find these guides useful from Birmingham Citizens Advice  and Ofgem.
  8. New research reveals Newcastle and Glasgow are the warmest cities in the UK when it comes to being neighbourly, knowing on average five of their neighbours. Birmingham and London are the coldest, knowing an average of three people. These findings have been revealed as the Home Heat Helplinecalls on the nation to #SharetheWarmth, and think about whether a neighbour, friend or family member is at risk and could be eligible for support that will help them stay warm during Britain’s notoriously long winter.
  9. Fuel poverty affects residents even in more affluent areas. SE2have been working with the Royal Borough of Kensington & Chelsea since 2008 to tackle this by promoting the Healthy Homes initiative. The Council’s Healthy Homes hotlinehelps people who are having difficulty keeping their homes warm or keeping up with their energy bills.
  10. On Fuel Poverty Awareness Day the Home Heat Helpline is urging people to call 0800 33 66 99 to see if they may be eligible for help with their energy bills.
  11. Are you a London home owner or an accredited private landlord? You could get £400 from the mayor to replace your old boiler from the London Boiler Cashback scheme.
  12. You could be entitled to £140 off your electricity bill with the Warm Home Discount Scheme.See our pdf here for details of which suppliers are providing the scheme.
  13. And finally, here are a list of some of the events taking place in support of National Fuel Poverty Awareness day:

The Nation’s Biggest Housewarming – NEA

Fuel Poverty Summit – The Northants Warm Homes Partnership

West Midlands Fuel Poverty Forum

Free Drop in for residents – Knowsley Council

Healthy Warm Homes 2016 – Wigan Council

Tackling Fuel Poverty – Key Skills for Front Line Workers – SELCE

Fuel Poverty Advice Session – Local Solutions, Liverpool

Housewarming Advice Events – NE Lincolnshire Council

Get £400 cashback from the Mayor to replace your old boiler

  • Do you want to make big savings on your energy bills?
  • Do you have an old, inefficient boiler?
  • Are you a London home owner or an accredited private landlord?

If the answer to all these questions is yes, you could receive £400 towards the cost of upgrading to a new, high efficiency boiler from the Mayor’s new London Boiler Cashback Scheme.

The scheme – which launched on 2 February 2016 – is first-come, first-served. It’s going to be very popular, so apply soon to avoid disappointment.

Warm Home Discount: helping Londoners save £140 on their annual electricity bill

Download our list of Warm Home Discount suppliers’ phone numbers and websites  now.

What is the Warm Home Discount?

The Warm Home Discount provides a rebate on electricity bills for vulnerable and low income households. This year, it’s £140.

Even better news: the scheme has recently been extended to 2021, with the rebate amount rising each year, so Londoners can receive the rebate in the years to come as well.

The catch?

Not everyone qualifies for the Warm Home Discount, and many people will have to apply.

Who qualifies automatically?

People who receive Pension Credit Guarantee qualify automatically and should receive their rebate in the form of a discount off their electricity bill in February or March each year.

Who should apply?

Each electricity supplier has different criteria for their discount scheme. You can only apply to your current electricity supplier. People who are likely to be eligible are those on Pension Credit (Savings), those on low incomes, and those on means-tested benefits.

Who should I contact?

To make life easier, we have compiled a list of all the participating electricity suppliers, including their phone number and website address specifically for Warm Home Discount applications. You can download a PDF of the list here.